Dear Customers,
The current situation surrounding the CORONA virus presents challenges for all of us. Nevertheless, we want to assure you that we are still here for you. Below you will find important information about our service and the restrictions resulting from government regulations.
Our Service During the Pandemic:
•Collection and Shipping:
We are continuing to collect Balikbayan Boxes and ship them as usual on a monthly basis.
•Restrictions in Europe:
Due to official regulations in Germany and other European countries, we are currently unable to collect boxes in regions where:
•Entry or exit bans are in place, or
•Border closures or health checks result in significant delays (e.g., waiting times exceeding 6 hours).
•Restrictions in the Philippines:
Government regulations in the Philippines are also impacting the delivery of Balikbayan Boxes. Delays are unavoidable as we adhere to local laws. Our goal is to ensure that our service does not contribute to the spread of the virus.
Our Commitment:
We are doing everything we can to continue providing you with reliable service. Your satisfaction is our highest priority, and we will keep you informed about all developments.
Stay Healthy!
Thank you for your understanding and patience during these extraordinary times. Stay safe and take good care of yourselves and your families. Together, we will get through this!
Best regards,
Your Ben’s Balikbayan Team