All posts by : Young MediaDesign

Dear Customers,

We would like to inform you about an important matter concerning your data and our service. Transparency is our priority, and we want to assure you that we are taking all necessary measures to protect your data and continue providing you with the best service possible.

What happened?

Recently, the company Archimedes Overhead GmbH (including an email dated June 9, 2020, written by Mr. Frank Gromeier) attempted to contact our customers. This email promoted a “Reloaded Balikbayan Service,” which closely resembles our service in content and presentation.

Unfortunately, it appears that the intention is to create the impression that their services are a continuation of ours.

Important clarification:

We want to make it absolutely clear:

Ben’s Balikbayan Boxing Service has no connection whatsoever to Archimedes Overhead GmbH or their offerings.

Data misuse identified

Additionally, we have discovered that our customer data, particularly email addresses, was used without our consent. This is a clear violation of data protection laws.

Our actions

To protect your data and resolve this matter, we have already taken the following steps:

1.Legal action: We have initiated legal proceedings to stop the unauthorized use of your data.

2.Reporting to authorities: Relevant authorities have been informed, and we are working closely with them.

3.IT security: We have engaged a professional security firm to comprehensively safeguard our IT systems and prevent future attacks.

What can you do?

You have the right to object to the processing of your data by Archimedes Overhead GmbH. Templates for objection letters can be found online. This will ensure that your data is no longer used by this company.

Updated contact details

To ensure you can reliably reach us, please only use the following contact channels:

•Phone: 0911-92323138

•Email: info@bensbalikbayan.de

•Mobile:

•Ben: +49 173 5972063 (Viber, WhatsApp, SMS)

•Rowena: +49 160 3193050 (Viber, WhatsApp, SMS)

•Rowena: +49 173 6846218 (Viber, WhatsApp)

•Website: www.bensbalikbayan.de

•Facebook Page: @Bensbalikbayan

Please refrain from using our old Facebook page: https://www.facebook.com/BensBalikbayanBoxService/.

Thank you for your trust

We deeply regret this incident and apologize for any inconvenience caused.

Your trust means the world to us, and we are working tirelessly to continue providing you with the best service possible.

Thank you for your support and understanding. Together, we will overcome this challenge!

Yours sincerely,

Ben & Rowena Ongon

and the entire Ben’s Balikbayan Team

Dear Customers,

Due to the ongoing CORONA pandemic, we would like to inform you about the current limitations on deliveries to the Philippines. Our goal remains to provide you with the best possible service, even during these challenging times.

Delivery Options During the Pandemic:

•Manila and Some Provinces Outside Manila:

Deliveries are currently possible, though delays may occur.

•Luzon and Island Provinces:

Most provinces in Luzon and surrounding islands are under strict restrictions. In some areas, deliveries are either not possible or are heavily restricted.

What You Can Do:

Please contact your recipients directly to get up-to-date information on local government regulations and restrictions. These can vary daily depending on the region and current circumstances.

Our Commitment:

We are doing everything possible to deliver all Balikbayan Boxes as soon as local conditions allow. Your satisfaction and safety are our top priorities.

Stay Healthy!

Thank you for your understanding and patience during this challenging time. Together, we will get through this – stay safe and take care of yourselves!

Warm regards,

Your Team at Ben’s Balikbayan Boxing Service

Dear Customers,

The current situation surrounding the CORONA virus presents challenges for all of us. Nevertheless, we want to assure you that we are still here for you. Below you will find important information about our service and the restrictions resulting from government regulations.

Our Service During the Pandemic:

•Collection and Shipping:

We are continuing to collect Balikbayan Boxes and ship them as usual on a monthly basis.

•Restrictions in Europe:

Due to official regulations in Germany and other European countries, we are currently unable to collect boxes in regions where:

•Entry or exit bans are in place, or

•Border closures or health checks result in significant delays (e.g., waiting times exceeding 6 hours).

•Restrictions in the Philippines:

Government regulations in the Philippines are also impacting the delivery of Balikbayan Boxes. Delays are unavoidable as we adhere to local laws. Our goal is to ensure that our service does not contribute to the spread of the virus.

Our Commitment:

We are doing everything we can to continue providing you with reliable service. Your satisfaction is our highest priority, and we will keep you informed about all developments.

Stay Healthy!

Thank you for your understanding and patience during these extraordinary times. Stay safe and take good care of yourselves and your families. Together, we will get through this!

Best regards,

Your Ben’s Balikbayan Team